Use Case 1: Contact Center Agent Assist & Self-Service
Success Measures: AHT reduction | First-contact resolution rate | CSAT/NPS | Compliance QA pass rate | Cost per contact
Use Case 2: Personalized Offers & Next-Best-Product
Success Measures: Conversion uplift rate | Incremental revenue | Customer opt-out rate | Fairness metrics | Model stability & ROI
Use Case 3: Collections Optimization & Delinquency Management
Success Measures: Cure rate improvements | Cost-to-collect reduction | Recovery amount per case | Customer complaints | Treatment fairness
Retail Digital Banking & Consumer
