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Enterprise Digital Garage

Innopas has a dedicated Enterprise Digital Garage (eDigitalGarage) which works on building and innovating digital solutions across industry segments. Our experience in providing solutions for various industry segments makes it a partner of choice for companies looking for digital solutions.



 

We help our customers in integrating industry specific business processes with digital technology and connecting customer experience to every other technology initiative in the organization. Innopas is one of the companies in this space that can deliver  end-to-end digital solutions.

eDigital Garage

Innopas eDigital Garage is a dedicated Enterprise Digital Garage built to help organizations innovate and deliver digital solutions across industry segments without the drag of long, slow programs. We operate as a strategy-to-execution studio that connects customer experience to every technology initiative, ensuring digital investments improve real business outcomes, not just systems. By combining industry process understanding with modern digital engineering, we help you design solutions that are adopted by users, trusted by stakeholders, and ready to scale across markets, business units, and channels.

DIGITAL MARKETING

01

MULTI-CHANNEL EXPERIENCE

02

MOBILE APP DEVELOPMENT

03

DATA ANALYTICS

04

USER EXPERIENCE

08

IDEATION STRATEGY

07

INTERACTIVE WIREFRAMES

06

CREATIVE DESIGN

05

CREATIVE DESIGN

05

INTERACTIVE WIREFRAMES

06

IDEATION STRATEGY

07

USER EXPERIENCE

08

The customer problem we solve

Most “digital transformation” efforts fail for predictable reasons: teams launch disconnected initiatives, experience is designed without process integration, and pilots never become products. eDigital Garage closes these gaps by aligning three things end-to-end:

  • Customer experience: What customers and users need, how they behave, and what drives adoption.
  • Industry business processes: How value is created in your domain, where friction and cost live, and what must change.
  • Enabling technology: The platforms, data, integration, and automation needed to deliver consistently at scale.

This alignment is strategic because it creates a compounding advantage – every new digital solution builds on a shared foundation, improving speed, quality, and ROI over time.

What we deliver
(end-to-end outcomes)

eDigital Garage is designed to deliver full lifecycle digital solutions—starting from opportunity discovery through to scalable delivery and measurable improvement. Typical outcomes include:

  • Experience-led digital solutions that improve customer satisfaction, self-service, and conversion.
  • Process-integrated workflows that reduce cycle time, errors, and operational friction.
  • Scalable platforms and reusable components that accelerate future initiatives.
  • Better decision-making through consistent data capture, dashboards, and actionable insights.
  • Faster time-to-value through structured execution and iterative validation.
Our approach:
Think like a product company

We run digital initiatives with a product mindset, prioritizing clarity, speed, adoption, and measurable outcomes.

01 – Align on customer and business strategy

We start by clarifying the “why” and “who”:

  • Target customer segments and personas (internal users or external customers).
  • The moments that matter in their journey (where friction, drop-off, or dissatisfaction occurs).
  • Business goals and constraints (growth, cost, risk, compliance, time-to-market).
  • Success metrics (conversion, retention, NPS/CSAT, cycle time, cost-to-serve, adoption).

We help you build a portfolio of digital opportunities and select what to execute first based on value, feasibility, and strategic fit:

  • Opportunities mapped to customer journeys and business processes.
  • Prioritization based on ROI, speed-to-impact, and risk reduction.
  • Clear hypotheses and measurable outcomes for each initiative.

We translate strategy into a solution blueprint that connects experience and execution:

  • Customer journey maps and service blueprints.
  • Process integration points and ownership boundaries.
  • Data and integration requirements.
  • Security, compliance, and scalability considerations.
  • A phased roadmap (MVP → enhancements → scale-out).

Instead of waiting months for a “big bang,” we deliver in cycles:

  • Build a usable MVP aligned to the highest-value journeys.
  • Validate with real users and stakeholders early and often.
  • Iterate based on adoption signals, not assumptions.
  • Launch with enablement (training, comms, rollout planning, feedback loops).

We productize the winners:

  • Standardize reusable components, patterns, and integration services.
  • Improve performance, reliability, and governance for enterprise rollout.
  • Establish operational monitoring and continuous improvement.
  • Expand across regions, channels, and business units with confidence.
Where eDigital Garage
fits in your organization

eDigital Garage works best when it becomes your “digital execution engine” that complements IT and business teams:

  • For business leaders: it provides speed, clarity, and outcomes tied to business value.
  • For IT leaders: it reduces chaos by enforcing integration discipline and reusable foundations.
  • For product and CX leaders: it ensures experience improvements translate into process and platform change.
  • For operations leaders: it targets measurable efficiency gains and reduces cost-to-serve.
Example engagements
(customer-facing and strategy-led)  

Here are common ways customers engage eDigital Garage—each designed to reduce risk and accelerate results:

  • Digital Opportunity & Roadmap Workshop (2–4 weeks): Identify and prioritize initiatives tied to customer journeys, define success metrics, and build an execution roadmap.
  • Customer Experience to Process Integration Sprint (4–6 weeks): Take one high-impact journey, redesign it end-to-end, and implement an MVP connected to core processes.
  • MVP Build & Launch Program (6–12 weeks): Deliver a production-grade MVP with analytics, onboarding, and rollout plan.
  • Scale & Industrialize (ongoing): Expand adoption, productize components, strengthen governance, and optimize performance.

What makes us different

End-to-end delivery

We don’t stop at strategy decks—our work translates into real digital solutions that run in production.

We integrate what’s unique about your business processes, so solutions fit how work actually happens.

Every initiative is tied to customer outcomes, not internal assumptions.

We help you build a reusable digital foundation, so each new initiative gets faster and cheaper.

We focus on validation, adoption, and measurable results—so success is defensible to leadership.

Benefits to the organization

Personalizing your Customers Digital Experience

Providing a Seamless Multi-channel Experience

Boosting your customers digital experience and gaining user insight

Build User insight, target segment, persona-based offers and user experience for individual customers

Create a differentiated customer digital experience. Customer experience generate higher profits than competitors

Let’s talk

eDigitalGarage will help your organization to realize these benefits and is a great start at improving your customers digital experience. If you get the digital foundation right from the start, you will really be able to enjoy the benefits of a digital transformation in terms of scalability, performance, and flexibility. We have developed right tool and techniques which helps to enrich customer experience and leverage growth.

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